Refund policy
Return and Refund Policy
At Glowell , we strive to provide you with high quality products and excellent service. If you are not completely satisfied with your purchase, please follow the steps below to return the product:
Return Period: Products can be returned within 30 days from the date of receipt.
Return Policy: Products must be in the same condition that you received them, unused and in their original packaging.
Return procedure: Contact us at info@glowellshop.com to initiate the return. We will provide you with the return address.
Return costs: return costs are the responsibility of the customer.
What happens if I receive a defective product?
Don't worry, if you receive a defective product, we will replace it for free, but you must notify us and return your product within 30 days.
Exchange
The fastest way to ensure you get what you want is to return the item you own and, after the return is accepted, make a separate purchase for the new item.
Refunds: After your return is received and inspected, we will notify you via email if your refund was approved or rejected. Approved refunds will be processed and automatically applied to your credit card or original method of payment within 10 business days.
CONTACT US
Store Name: Glowell
Address: 9100 W Bay Harbor Dr, Bay Harbor Islands, FL 33154, United States
Phone Number: +1 786-342-4209
Email: info@glowellshop.com
Opening Hours: Monday - Friday: 08:00 AM - 06:00 PM
We aim to respond within 24 hours on working days.